posted on 2/12/2015
posted on 2/2/2015
I called reporting that because of the similarity of names I parked at the wrong park & ride lot. When I called to request a refund or credit the person said it was not the policy of your company to do that. I have heard that others have had this happen and other companies have given a refund or credit. I am extremely disappointed in your company and it's policies. I will never consider your parking facilities again unless you can offer some kind of reparation, and will let others know.
posted on 1/27/2015
Shuttle was prompt in getting us to the airport. However it took well over a 1/2 hour for the shuttle to arrive after we called at were at the pick up area. When we got back to the parking lot there were 3 shuttles sitting vacant and no other drivers in sight.
Alan , B
posted on 1/26/2015
very good service
posted on 1/22/2015
posted on 1/22/2015
posted on 1/21/2015
You need a more prominent sign facing up-traffic(and street number posting) we drove past and had to make U-turns to get back to it (luckily we were early). The present sign faces the street (can't see as is approached) and has a bush in front of it.
The "goods" above for promptness and attendants were close to excellent.
posted on 1/20/2015
posted on 1/18/2015
Easy to park and easy and fast to airport
posted on 1/16/2015
This was a very easy way to park and get to the airport. We did not worry about our vehicles our entire trip. Remember to hang onto your green check-in ticket until you check-out need the number on it to process. Also need print out from reservation to check-out.
posted on 1/14/2015
When exiting the attendant was charging me an additional $41. I had already paid $ 7 on line and had a balance of $29. Thankfully I had my paperwork. What's up with that?
posted on 1/12/2015
We had the same driver leaving and on our return. He has a great sense of humor, and is very in tune with the customer.
posted on 1/10/2015
The three employees I came into contact with were all very courteous and pleasant. I've never used an airport park and ride type facility before but I definitely will again!
posted on 1/3/2015
posted on 1/2/2015
You need a bigger/better sign in front of your lot.
posted on 12/31/2014
The shuttles use the same exit as paying customers so you if you're in a hurry you better hope there aren't cars lined up to pay.
When we called for a pickup we were told the van would be there in 10 minutes. After 15 min it hadn't arrived (and it was REALLY cold & windy) so I called again & was told it would be there in 3 min. It took 5. A small van came and there were several people waiting so we were crammed in pretty tight. At the lot there were 3 unused big vans just sitting there. Why?
posted on 12/29/2014
A little hard to find. Signage good in one direction, very poor in the other direction. Called for help and attendant was friendly and helpful. Parked car got right on shuttle and in minutes was at airport. On return a week later had prompt pick up curb side, dropped off at car, payed and we were on our way home in less than 30 minutes. :)
I would park my car here again.
posted on 12/28/2014
When returning to airport, the agent on the phone was curt and unhelpful. They sent a shuttle that was NOT big enough to hold the party in front of us and our party. I had to phone a second time to tell them to send another shuttle, and it took a very long time. I saw THREE of your competitors' shuttles go by during this time. The agent wasn't able to figure out the balance without looking at the receipt on my phone.
On the plus side, the drivers were helpful and courteous in both directions.
posted on 12/28/2014
The only problem I had was that my car was parked in when I returned from my trip. There was a pink post-it note on the back window of my car so I know you were expecting my return. Should not have been parked in given that. But otherwise, it was good service and a good price.
Ross , S
posted on 12/21/2014
Good experience. Would use again.
posted on 12/18/2014
signage for parking lot could be more visible!
posted on 12/17/2014
Wating for shuttle was long, other shuttle came and went.. when I got to the lot, the attendant told there was any proof of reservation purchased, I had to pay $76. and some change instead of the $70.89 due.
posted on 12/16/2014
Overall a really good experience. Reasonable price. Lot is pretty secure and everyone is very friendly. A bit hard to find at first, but we will definietly use this again!
posted on 12/8/2014
Highly recommend, 100% on the mark. Definitely will use again
Rick , J
posted on 12/4/2014
Our go to parking lot!!